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Customer Service System Product List

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[LoopGate Implementation Case] Ceremony Co., Ltd.

[LoopGate Implementation Case] Ceremony Co., Ltd.

The television window system "Tele-Mado" has been adopted for the remote customer service system of the funeral hall "Megurie"!

We would like to introduce a case where the remote customer service system "Tele-Mado," utilizing the LoopGate from Ginga System Co., Ltd., has been adopted for the unmanned store at the funeral hall "Megurie" operated by Ceremony Co., Ltd. At Ceremony, an online system has been implemented that allows customers and staff to operate the facility's locking system, lighting, air conditioning, cameras, and more without face-to-face interaction. Additionally, the remote customer service system "Tele-Mado" enables real conversations, allowing customers to consult about facility tours and funerals just as they would when staff are physically present. [Case Overview] ■ The remote consultation system "Tele-Mado" makes it easier to consult than ever before. ■ Even in a completely unmanned store, guidance from entry to business negotiations can be provided online. ■ Innovation in the customer service style of a completely unmanned counter and efforts to enhance customer satisfaction. ■ About Tele-Mado. *For more details, please refer to the related links or feel free to contact us.

  • Web/Video Conference
  • Customer Service System

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Customer Service System "Virtual Selling System"

Customer Service System "Virtual Selling System"

A new customer service system using communication tools!

The "Virtual Selling System" creates opportunities for purchasing products through online customer service with physical stores from home, minimizing the impact of requests for self-restraint on outings and allowing sales activities to continue. It offers rich customization, making it suitable for various uses such as consultation meetings, customer service/sales, property viewings, and fortune-telling. 【Features】 ■ Reservation management function included ■ Schedule management function included ■ Quotation display function included ■ Payment function integration available *Please contact us for more details.

  • others
  • Customer Service System

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No app needed! A concierge will guide you through the facility remotely with "Rimoshel."

No app needed! A concierge will guide you through the facility remotely with "Rimoshel."

Remote store guidance is possible! No app is needed for viewing! It's the new normal for inquiry hooks, COVID-19 measures, and facility PR.

"Rimoshel" is a service that allows remote customer service in a VR space. As long as you have an internet connection, you can access it via a URL on a PC, smartphone, or tablet, making it easy to share through email, LINE, QR codes, etc. It creates opportunities for online customer service and serves as a hub for real-life store visits. 【Features】 ■ Equipped with automatic guidance function using avatar AI ■ Accessible anytime on smartphones and PCs "without an app" ■ Includes video call functionality ■ Standard report features such as visitor count and duration of stay ■ Easy implementation by simply placing a URL on your homepage *For more details, please refer to the related links or feel free to contact us.

  • Other contract services
  • Customer Service System

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Remote Window System "Tele-Mado"

Remote Window System "Tele-Mado"

With Tele Window, both the appearance and the response are life-sized.

Tele-window is an online consultation, remote customer service, and television window system that allows for life-sized interactions as if a person were right in front of you. It is a system that can further expand business possibilities through the nationwide expansion of available reception windows and online consultation support from specialized staff. It is also compatible with on-premises, closed networks, corporate LANs, VPNs, and intranets.

  • Web/Video Conference
  • Customer Service System

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